| |
| * * * * RMA POLICY * * * * |
| 1. |
RMA request must be accompanied with copy of original invoice(s). |
| 2. |
RMA number must be displayed on the outside of package or else package will be refused. |
| 3. |
Proper packaging and shipping are the responsibility of customer. |
| 4. |
Items that are not from LPC or out of warranty will not be accepted. |
| 5. |
No refunds will be issued after 10 days and no credits will be issued after 15 days of invoice date. |
| 6. |
Refund and credit items must be received within 21 days of invoice date. |
| 7. |
ALL products, except CPUs, are warranted for a period of 1 year from original invoice date. The warranty period for CPUs is 21 days. |
| 8. |
LPC does not perform cross shipment of RMAs. The items must be received first. |
| |
| PLEASE REFER TO THE ENCLOSED COPY OF OUR RMA POLICY FOR A DETAILED EXPLANATION OF OUR POLICY. |
Please submit the RMA request by the form on the web site or fax the form to LPC Technology.
Fax: (909) 598-2710
|
| RMA POLICY |
| Dear Valued Customer: |
| Thank you for making your
purchase with LPC Technology. We appreciate your
business. In an effort to maximize the efficiency of our
customer service, we have listed a few guidelines about
our Return Merchandise Authorization procedure. Please
review our policy below. |
| 1. |
ALL returns to LPC must have a
Return Merchandise Authorization Number (RMA number). |
| 2. |
To obtain an RMA number, please fax
the enclosed RMA Request Form to our RMA department
along with all necessary invoices. An RMA number will
not be issued without matching invoice(s) and serial
number(s). |
| 3. |
The RMA number must be displayed on
the ourside of each box. Packages without an RMA number
will be refused. |
| 4. |
Proper packaging and shipping of all
returns are the responsibility of the customer. Items
damaged or lost in shipping will be the sole
responsibility of the customer. All RAM items must be
returned to LPC with freight preight prepaid. All items
are returned to the customer via delivery or UPS-Ground. |
| 5. |
Items that are not from LPC or out of
warranty will not be accepted. It will be the customer's
responsibility to arrange the pick up of these items. |
| 6. |
The RMA department is not authorized
to issue refunds or credits; the customer must speak to
Accounting Dept. When refund or credit is authorized, it
will then be processed by the RMA department. The amount
of refund or credit does not include shipping and
handling fees. |
| 7. |
No refunds will be issued after 10
days and no credits will be issued after 15 days of
invoice date. |
| 8. |
Refund and credit items must be
received within 21 days of invoice date or no refund or
credit will be given and the items will be returned to
the customer. These items must be in original packaging
with all accessories. |
| 9. |
All products purchased from LPC,
except for CPUs, are warranted to the original purchaser
for a period of one year from the original invoice date.
The warranty period for CPUs is 21 days. |
| 10. |
LPC does not perform cross shipment of
RAMs. The items must be received first. |
| If there are any questions
regarding this policy, do no hesitate to contact LPC. |
